Synthetic service-recovery prototype

Hotel Comp Decision Desk

Public demonstration only. Use synthetic scenarios; do not enter names, contact details, reservation identifiers, or actual guest records.

Recovery scenario

Incident

Synthetic incident summary

Issue Severity Hotel responsibility Resolution delay Guest sentiment Review risk

Guest and stay context

Guest relationship Traveler context Stay value ($) Nightly rate ($) Estimated relationship value ($) Repeat-comp review signal

Available recovery options

In-room amenity Late checkout Fee waiver Palma credit Calabra or Palma credit Spa or wellness credit Room upgrade Partial room refund Future-stay credit

Simulated operating context

Occupancy pressure Public rate pressure

I confirm this is a synthetic scenario and the structured fields are correct.

Decision support

Complete and confirm the scenario to compare feasible recovery gestures.